Diplomacy is the art of navigating around difficult and sensitive issues without causing catastrophe or unnecessary distress. Studies show that poor diplomatic skills are responsible for dramatic drops in the productivity of employees.
In this two-hour session, we will:
• Learn to identify different conflict styles in others and in ourselves
• Consider the value of politeness – a vital skill in any organisation – and how to apply it in difficult situations
• Practise empathy towards those we find difficult
• Consider when to press our point, when to compromise, when to let things go and when to find a genuinely collaborative solution
Click here for more info and tickets.